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Privacy Policy

Thank you for using RK Smart Store's website or mobile application ("the Platform"). At RK Smart Store, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you access and use our Platform. By using our services, you consent to the practices described in this policy.

1. Information We Collect:

Personal Information: We may collect personal information that you provide voluntarily when creating an account, making a purchase, or contacting us. This information may include your name, contact details (email address, phone number, address), and payment information (credit card details).

Billing and Transactional Data: We collect information related to your purchase history, order details, and payment history to process and fulfill your orders.

Usage Data: We automatically collect information about how you interact with our Platform, including pages visited, products viewed, and the duration of your visit. This data helps us improve our services and enhance your shopping experience.

Device Information: We may collect non-personal information, such as your device's IP address, browser type, operating system, and the website or referral source that brought you to our Platform.

2. Use of Information:

  • The information we collect is used for various purposes, including but not limited to:
    • Processing and fulfilling your orders, providing customer support, and managing your account.
    • Sending order confirmations, invoices, and updates related to your purchases.
    • Improving our Platform's functionality and user experience through analysis of user behavior and preferences.
    • Personalizing your shopping experience and suggesting products based on your interests.
    • Sending marketing and promotional communications if you opt-in to receive such information.
    • Complying with legal obligations and protecting our rights and interests.

3. Data Security:

  • We take appropriate measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
  • Our Platform uses secure encryption protocols to ensure the security of your payment information during transmission.
  • Access to your personal information is restricted to authorized personnel only, who are required to keep your data confidential.

4. Third-Party Services:

  • We may use third-party services, such as payment processors or analytics tools, to enhance our Platform's functionality and user experience.
  • These third-party services may have their own privacy policies, and we encourage you to review them to understand how they handle your data.

5. Cookies and Tracking Technologies:

  • We use cookies and similar tracking technologies to enhance your browsing experience and analyze Platform usage patterns.
  • Cookies are small text files stored on your device, and they help us remember your preferences and optimize the content you see.
  • You can adjust your browser settings to refuse cookies or notify you when they are being used.

6. Disclosure of Information:

  • We may share your information with trusted third parties to facilitate services, such as delivery partners for order fulfillment.
  • We will not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent, except as required by law.

7. Data Retention:

  • We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Children's Privacy:

  • Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware of such information being collected inadvertently, we will promptly take steps to delete it.

9. Changes to the Privacy Policy:

  • We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on our website or application, and the updated policy will be effective immediately upon posting.

If you have any questions or concerns about our Privacy Policy or the way your data is handled, please contact our customer support team. Your privacy and trust are of utmost importance to us, and we are committed to safeguarding your personal information.